This Privacy Policy describes how RANEE HERBAL PRODUCTS and its affiliates (collectively referred to as “RANEE HERBAL PRODUCTS, we, our, us”) collect, use, share, protect, and otherwise process your personal data through our website https://raneeherbalbeauty.in (hereinafter referred to as the “Platform”). 

You may browse certain sections of the Platform without registering with us. However, we do not offer any product or service outside India, and your personal data will primarily be stored and processed in India.

By visiting our Platform, providing your information, or availing of any product/service offered on the Platform, you expressly agree to be bound by:

• This Privacy Policy
• The Terms of Use
• The applicable service/product terms and conditions
• The laws of India, including but not limited to data protection and privacy laws

If you do not agree with any part of this Privacy Policy, please do not use or access our Platform.

Collection of Personal Data

We collect your personal data when you use our Platform, services, or interact with us during the course of our relationship. This may include, but is not limited to:

• Personal Information: Name, date of birth, address, telephone/mobile number, email ID, and identity/address proof
• Sensitive Personal Data (collected with consent): Bank account details, credit/debit card information, payment instrument details, biometric data (such as facial features or physiological information) for specific Platform features
• Usage Information: Behavior, preferences, transaction details, and interactions on our Platform

You may choose not to provide certain information; however, this may limit your ability to use specific services or features on the Platform.

We may also collect transaction-related data from third-party business partners. If a third-party partner collects your personal data directly, their privacy policies will govern the use of such data. We are not responsible for their privacy practices, and we recommend reviewing their policies before sharing any information.

aution: If you receive an email or call claiming to be from RANEE HERBAL PRODUCTS requesting sensitive personal data such as debit/credit card PINs, net banking, or mobile banking passwords, do not share such information. If you have already disclosed such details, report the incident immediately to the relevant law enforcement agency.

Usage of Personal Data

We use your personal data for the following purposes:

• To provide the services you request
• To assist sellers and business partners in order processing and fulfillment
• To enhance customer experience
• To resolve disputes and troubleshoot issues
• To inform you about offers, products, and updates
• To customize and improve your experience on the Platform
• To detect and prevent fraud and other criminal activities
• To enforce our terms and conditions
• To conduct market research, analysis, and surveys

If we use your personal data for marketing purposes, you will have the option to opt out of such communications. However, opting out may impact your access to certain products/services.

Sharing of Personal Data

We may share your personal data with:

• Our group entities and affiliates to provide services and products, unless you opt out
• Third parties such as sellers, business partners, logistics providers, payment service providers, and reward program partners for transaction-related activities
• Government agencies and law enforcement authorities as required by law or in good faith to comply with legal processes such as subpoenas and court orders

We may also disclose personal data to law enforcement agencies, third-party rights holders, or other parties if necessary to:

• Enforce our Terms of Use or Privacy Policy
• Respond to claims that content violates third-party rights
• Protect the rights, property, or safety of our users or the public

Security Precautions

To safeguard your personal data from unauthorized access, loss, or misuse, we implement reasonable security practices and procedures. We use secure servers and follow stringent security guidelines. However, data transmission over the internet is not completely secure, and users must take responsibility for protecting their login credentials.

By using the Platform, you acknowledge the risks associated with internet data transmission and accept that absolute security cannot be guaranteed.

Data Deletion and Retention

• You may delete your account by visiting your profile settings on the Platform, which will result in the removal of all associated information.
• You can also request account deletion by contacting us. However, if there are pending claims, grievances, or ongoing transactions, we may delay or refuse the deletion request.
• Once your account is deleted, you will lose access to the Platform.
• We retain your personal data only as long as necessary for the intended purpose or as required by law. In some cases, we may keep anonymized data for research and analytics purposes.

Your Rights

You have the right to access, rectify, and update your personal data directly through the functionalities available on the Platform.

Consent

By using our Platform and providing your information, you consent to:

• The collection, use, storage, disclosure, and processing of your personal data as described in this Privacy Policy
• Being contacted via SMS, instant messaging apps, calls, and emails by us, our affiliates, and business partners for the purposes stated in this Privacy Policy

If you provide personal data about someone else, you confirm that you have the authority to do so and that they consent to the processing of their information.

Withdrawal of Consent

You may withdraw your consent at any time by writing to our Grievance Officer at the contact information provided below, with the subject line “Withdrawal of Consent for Processing Personal Data.”

We may verify your request before acting on it. However, withdrawing consent will not apply retroactively and may impact your ability to use certain services on the Platform.

Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our information practices. Please check for updates regularly. If there are significant changes, we will notify you as required by applicable laws.

For any concerns or inquiries, please contact our Grievance Officer at: 

Support@raneeherbalbeauty.in

+91-8140306107